FAQ
Part of providing a reliable lawn care service is by providing reliable answers to common questions. Below, you’ll find examples of questions we run into a lot.
01
When do you guys come out?
Our crews start off each morning around 7am and finish around 6pm. Your home is scheduled in the most logical geographical order with our existing customers. We will typically be out around the same time each week, barring weather. A special mow day can be requested, but we reserve the right to charge additionally for this luxury if it is too far off our current route.
02
What if it rains?
A bit of drizzle or light shower doesn’t bother us too much, If it’s a thunderstorm, or raining heavily, we will reschedule your service to the following business day.
03
What if you want to skip a mow?
If you need to skip a cut for whatever reason, please notify us the business day before your usual service. In some cases, this may mean you won’t get serviced that week, so please inform us early so we can squeeze you in a few days before if needed. We try not to surprise you, so please return the favor!
04
I have a dog, is that a problem?
As a mowing company full of pet lovers, we stress our pet policy for their protection. Our big mowers are scary, and if your pooch is loose in the back yard, we won’t go in. We ask that you keep your pet inside on your mowing, or spring/fall clean-up day. Also, we ask that you pick up after your pet. That stuff adds up, and honestly, sometimes we wonder what you’re feeding them!
05
Can I switch between weekly and bi-weekly service?
Switching from bi-weekly to weekly is not an issue, but switching from weekly to bi-weekly can cause scheduling conflicts for us. It is usually easier to skip a cut or two during dry season until we can determine the best schedule for your, Turf Detail lawn mowing services. If you fertilize, you will almost always need weekly mowing to keep up with the fast rate of growth you will experience.